There is of course there is a limit to how many boards you can handle before

the maintenance becomes too demanding. That’s why I believe that one board is the best option.

for each job per role, and one board for every major project, is around the mark. The majority of

For some, this could mean up to four boards that manage your life, which is a good idea.

If you own 10 boards, on other hand, you will have to pay the cost of switching between them is

They will soon begin to drown and take advantage of splitting the work.

Individual Task Board Practice #2: Schedule Regular Solo Review


When we talked about task boards for teams of knowledge I suggested that

Regular meeting for review was the most effective method of updating these boards. The

Similar applies to the personal board you have. If you’d like to make the most of this

tool, you must establish times each week to check and modify your personal

board. In these review meetings, you are the only person review all cards on the

board, shifting them from column to column as well as updating the status when they change

needed. It shouldn’t take too long between five and ten minutes is typically enough for this, if

If you’re regularly doing this, it’s a good idea. These sessions don’t need to be overly long.

Regular: I find that every week, I find that they be effective. However, they shouldn’t be skipped.

If you think that a task-board can not be considered an appropriate security measure, you should dispose of it.

storage space to store your obligations. If you don’t, you’ll return to a more hyperactive, frantic

Hive mind messages. Make your own review meetings on your calendar.

They are just as important to protect them as every other appointment or meeting. Individual task boards

can greatly improve your quality of life as a skilled worker.

However, only if you put in enough time to maintain them.

Individual Task Board Practice #3: Add a “To Discuss” Column

As a DGS there are a lot of colleagues I work with regularly.

We must talk about issues that relate to my job the chair of my department and the graduate

program manager, as well as two other professors who comprise the graduate

the committee I manage. For each of the three categories of colleagues I have added an

column on the DGS task board, which I have marked to discuss at the next meeting. Whenever

If a project arises that requires input from the individuals mentioned above, I elude my

the instinct to send them an email, but shifting the job to

appropriate to discuss column.

I have meetings with my program manager every week on a specific timetable. During

Every meeting, we review the various tasks that have been built up since the beginning of his column.

the final meeting. The chair of my department along with the committee for graduate students, I am waiting for

until their columns are full enough to make arrangements for our

Next meeting will review the tasks in one large batch.

This trick may seem simple but the impact it has on my professional life

The feedback has been overwhelmingly positively. For instance, imagine the impact of a five-tiered stack

cards build up under the column to discuss to be discussed by my department chair

A given week. In a twenty-to-thirty-minute meeting, the two of us can come

come up with a sensible strategy for each card. If I was forced to shoot

by sending a simple email for each task and the results would be five distinct

conversations that are surfacing within my inbox that I’d have to manage throughout the

week. This can result in a plethora of emails each day, and making it a nightmare

Attention is split.

If you’re looking to make use of the potential to personalize your task boards, you must lessen the burden on your shoulders, you must

Hive Mind-style back and forth messaging, this technique is likely to be the most effective.

the most crucial one you’ll come across the most important in this chapter. The regularity of the rhythm of efficiency is an important aspect you’ll encounter in this chapter

meetings could replace 90% of hivemind messaging provided you’ve got a method

to track the topics to be discussed to keep track of what needs to be discussed. It is the responsibility of

The board simplifies this.

Individual Task Board Practice #4: Add a “Waiting to Hear Back”


In collaboration-based knowledge work, it’s typically essential to move forward in a project

to be stopped until you receive feedback, or an answer to your question or

to obtain a crucial item of information obtained from another source. If you rely on someone else

Task board to manage your tasks, it’s simple to organize your obligations

Tasks are stopped by moving them to a column marked waiting for a response.

If you transfer the task to this column, write on the card that you’re waiting for

to get a response from and what the next step is going to be if you hear back.

This helps you keep the track of your efforts that you have temporarily ceased

you have direct control over, and lets you make effective advancement when you

Find out what you require. In addition, these open obligations come with a security feature that is safe

A place to live, freeing you from the anxiety that lurks behind your

Keep in mind that things are overlooked.

A Follows B: Automatic Processes

Let’s revisit Optimize Enterprises’ process for creating its daily

content. Contrary to the examples we’ve considered, this is a different process

There are no task boards, nor review meetings. This does not include task boards or review. In fact, there are no task boards or review meetings.

the interactions or decisions taken at all. When Brian Johnson puts a new

Lesson idea is added to the shared spreadsheet, it changes between different statuses, and then to another.

Like clockwork. Each time it is clear to the people in charge precisely what’s happening.

They are expected to do.

This kind of automatic manufacturing process plays a significant part in

Many knowledge different work environments. However, not all processes it is possible to modify

automatic. In order for this strategy to be applied the procedure in question must result in

certain output in a repeatable manner, in which the identical actions are followed

Implemented in the same sequence with the same team of individuals, every time. The different types are

of the processes that can be optimized using task boards. Task boards, however of processes that are more varied and

It is dynamic and requires collaborative decisions to decide what is required for each task.

which ones to focus on the next issue and who is accountable for these matters and who should be responsible.

Think about, for instance the job of creating an annual budget

for your for your. This could be something that could be reduced to sequence of

clear steps that are carried out in exactly the same manner and in the same sequence

every quarter, making the job a great possibility to automatize. Updating

your website for business your website, however it’s probably a product which isn’t as successful.

clearly defined, and will require more discussion and planning in order to be successful,

This makes it a better fit to be used as a task board. The method for the addition of

new testimonials of clients added on the site but, it is possible that they will be

Automated, since it’s highly repeatable. and so on.

After you’ve found a process that appears to be an ideal candidate

For automation, these tips will assist you in achieving success using the


1. Partitioning: Divide the procedure into a number of clearly defined stages

which follow one after the which follow each. Each phase should be specific about the steps that follow.

the work has to be completed and who is accountable.

2. Signaling: Implement an alert or signaling system that monitors

the current state of each output that is generated by the process

Informing those involved when it’s time to assume the responsibility.


3. channeling Institute distinct channels providing the pertinent information

Resources and information that are transferred from one phase to subsequent (such as files

Shared directories).

The production of daily lessons at Optimize is clearly based on these guidelines.

guidelines. It’s broken down into clearly defined stages, and is based on a shared spreadsheet

to mark the status of every lesson’s current content to indicate the current status of each lesson, and uses shared directories to

transfer files. Automated processes, however, aren’t required to

about software on software. Through the years, I’ve been an instructor, for instance I’ve

improved the automated process I used to collaborate with my assistants in teaching

for grading problem-solving sets that I have written for my higher-level assignments for my more advanced. When I write my problem sets

I simultaneously write detailed solution examples for each problem. I

Add some rough ideas regarding grading the problems noting my thoughts on the subject.

Think you’d be entitled to complete credit, rather than the possibility of partial credit or none credit.9


on the day I publish the assignment to the students in my class, I mail these documents

to my to my TAs.

Students submit their sets of problems at the beginning of the class. I collect them.

Bring them back to my office, and then leave them in a mail sorter that I installed

The wall is in the hallway that is next to my front door. There is a wall in the hallway next to my door. TAs will then take a look

They should be able to do it. I don’t need to instruct that they should do it, since they already know what the class is about.

schedule, and thus have a clear understanding of when problems are set to be returned. Once

The TAs have problem sets, they may begin grading. When they evaluate the

Students’ responses could be updated in my notes on grading to reflect the current

problems they encounter or a specific grading algorithm they are able to



Once they’re finished after which the TAs are able to input the students’ grades in an aggregated

Grading spreadsheet I set up at the start of the semester. I then I then

the issue is resolved in the mail sorter next to my door. The next day, I’m planning to

Return the assignments I utilize the spreadsheet to calculate statistics on

the set scores of the problem (e.g. median, average as well as median) I then paste the problem set scores onto

A document that includes the solutions for the samples and notes for grading

My TAs have updated my TAs. (I found out through trial and error that TAs update my the information was detailed by my TAs.

Sample solutions and grading notes substantially reduced the number of

Students complaining of their score.) I print the examples of solutions

just before class, and then give them out before class, along with the assignments with grades.

This method generally follows the guidelines laid out

above. The phases are clearly definedand each phase evident to people.

concerned, and we have put in place channels for transferring to the appropriate

sources–problem sets and notes on grading, solutions and grades, where they are

should be. In contrast to the Optimize instance, however, much of this process

physical – involving actual pieces moving around.

This particular detail doesn’t seem to be of much importance. So you can tell, the phases are in order and

Communication channels are clearly defined when communication channels are clear, the process can be efficient.

As with any good automated process My approach to solving the issue established Grading

Eliminates all communication that is not scheduled that I have with my

TAs on how to grade. Once I’m done writing a problem set my only option is to grade it.

Interaction of the content is introduce the sets of problem-solving techniques in my email for my workplace.

sorter once the students have handed the bags in, then return them to the

Classroom and samples of solutions when the TAs have finished grading them.

The only email that is involved throughout the entire process is the time I mail the sample

options to solve solutions to TAs (though the could be automated

I have given my TAs access an online directory (where I can keep my solutions).

All of my mental energy is spent worried about logistics, or

trying to organize trying to arrange meetings. It could sound like a superficial person, but it’s actually somebody

trying to avoid work. But it’s not so. focus and energy were saved

From administrative disputes can be redirected to actions that are actually

Enhance students’ learning experience, such as improving the quality of lectures or responding to student

questions. This is the case for most automated processes, which eliminate

Inadequate coordination doesn’t just decrease frustration, it can also increase

resources to invest in things that matter.

The majority of teams or organizations have procedures that work.

potential candidates potential candidates for automation. It is, however an attempt to make a change that will take

lightheartedly, since the expense of figuring out the finer specifics of these processes could be

The amount of power could be huge. (It took me several years of fiddling to

This is the procedure I use now to setting grading.) A great method

In order to determine whether this is a good idea is to use to the rule of 30x. As

explained by the consultant for management Rory Vaden, in its original form

This rule says: “You should spend 30x the amount of time in training

anyone to accomplish an assignment, rather than be to complete the work yourself.


We are able to loosely apply this rule to automated process construction: If

Your team or company is able to produce a specific results thirty times per year.

or greater, and it’s even possible to turn the process into an automated

process, but the result will probably be worthwhile.

Making Individual Work Automatic

Automated methods aren’t limited to streamlining work

by teams. They can be applied to regular initiatives which you

generally, you will be able to perform the work by yourself. Like teams typically, the aim is to

It is still possible to cut down on both cognitive effort and the back-andforth

the communication you need to complete your work, now, follow the steps to the

Your entire process is within your control.

For instance, when I was writing student guides I

The suggestion was that students develop an individual automated process for every type of

of the normal assignments: problem sets, laboratory reports, reading assignmentof regular assignments: problem sets, reading assignments, lab reports

Anything they had in mind they’d need to repeat and

The same thing happened throughout throughout the time throughout the. The underlying principle of all of these processes was the concept of the timing. I

It is recommended that they create time slots on their calendars to determine when they will be available.

They’d complete each kind of repetitive work. Perhaps Tuesdays from 4

Six is the time you create your lab reports to six for BIO 101, and you to six is when you tackle

Your statistics issue is set within the blocks of free time between classes you take.

Mondays and Wednesdays between 10-30 to 11-30 and on. I then

It is recommended to outline how the work is completed during the set timeframes,

such as where you are able to work, and any other methods you use or methods you use to get there.

materials you use regularly. The idea was to decrease the amount of cognitive energy that is wasted

in decision-making or planning on decision making or planning, allowing students to concentrate on


This advice is often beneficial to the students. While they

would wander about their day, never feeling conscious of the fact that they had fallen behind,

driven by deadlines that are imminent into late-night sleepers They could now relax

automatize their schedules with confidence that they know what

the work needed to be completed was completed every week. The less cost of overhead

and cognitive fatigue and cognitive strain that made the same amount of work suddenly require

a lot less energy.

There’s no reason this strategy shouldn’t also be applied to work obligations that are not academic in nature. If there’s a specific result

or result that you’re responsible for producing repeatedly,

you’ll probably have nothing to lose trying to create an organized

procedure that outlines how and when you should take on this task. In my case, it is a student

For instance, begin by asking yourself a question about timing: include the dates on your calendar.

You can treat them as gatherings attended only by you, with the particular

the steps you’re sure must complete. Set up guidelines for how to accomplish them.

When you follow these steps, looking for hacks or optimizations which can improve your experience

Each step is a bit easier to complete.

The most important aspect of this process is to reduce the back and forth

the communication that is associated with your process. For instance, you could think of the communication that is part of your processes.

consultant accountable for preparing an annual report for clients that

describes the time her team put into the project. Let’s suppose she has to

Find these hours through her colleagues in the team. Also assume that she

She must give her boss the chance to review the report prior to sending it to him.

When our consultant has set aside a time frame to finish this report each day

In the next week, she can begin to maximize the communications required to finish it.

For instance, she could she could create a shared spreadsheet in which her coworkers

You can record their working hours. Two days prior to the date when the due date the report is due, she may send an

reminding her colleagues of recording their time off. In reality she isn’t

Even have to manually send the message you can program it to be

Automatically sent (many emails clients such as Gmail provide this option).

The consultant, in turn, is aware of the time she will work on the

Each week, she reports, and she may have a permanent arrangement with her manager regarding

When the report is ready to be reviewed. Example: “I’ll always have the

The report is ready for review on the Google Docs shared Google Docs directory by 11:00

a.m. in the morning on Tuesday. If you have any remarks you would like to add to the document

in the course of the day, I’ll look for notes around 4:45 p.m. before sending off the report.

The final version will be sent to clients at final version to the client at the end of the day.”

A routine task on a weekly basis that may have been a source of multiple back-and-forth

urgent emails are no longer a source of additional messages to the consultant’s inbox. This is

is much more efficient in consuming cognitive energy. Our consultant observes the standing in a single position

appointments on her calendar, and follows the same procedure each time meetings on her calendar.

urgent, no panicky messaging or worries late at night about misplacing keys


This is the hope of introducing automated processes into your

Professional responsibilities for each individual. No matter if you’re using sophisticated

Automatization or following hand-crafted techniques, these processes can be automated or simply following handcrafted procedures.

lessen your dependance on hyper-active hive mind workflow and increase your reward

provide you with more energy and peace of mind. Automatize what you do.

You can easily automatize the process, then you need to you have to think about what you should do

with the rest of.

Chapter 6

The Protocol Principle

The Invention of Information

Claude Shannon is one of the most significant figures of the 20th century

science, but many outside of the special fields in which he was instrumental in the development of his

name. Perhaps his most significant intellectual leap was the 1937 MIT master’s

thesis that he wrote when he was 21 and, in addition to

Contributions to the field, set the stage for all digital electronics.1

But it’s

to another of his well-known works, to which I’ll now turn to now, in the same way

it can be beneficial as we strive to move beyond the hyperactive hive mind.

workflow. Shannon’s ingenuity with information.

To be precise, Shannon wasn’t the first person to listen carefully

about information, or to measure about it or to try to quantify. In his paper in 1948, “A

Mathematical Theory of Communication,” developed a framework that was referred to as

Information theory, which has fixed the weaknesses of earlier attempts to research this subject

informally and offered the technology that would end up creating the modern digital

communication revolution possible. The basis of this framework is easy

But a profound concept that is to add layers of complexity to the rules that we follow to create our lives, we can make it more complicated for

information, and the amount of information needed by the

interactions can be minimized. This chapter will modify this idea to

workplace communication, and arguing that more time in advance

setting up the rules which we will coordinate our office (what I’ll refer to as

protocols) to reduce the effort required to complete this

co-ordination in the moment, allowing the work to flow much more

efficiently. To elaborate on this claim more but, we need to be able to demonstrate

an opportunity to briefly grasp Shannon’s profound insight.2


Shannon created his ground-breaking work in communication during the time Shannon was a student at the University of Texas.

was an engineer worked at Bell Labs in the 1940s. In the 1940s, Bell Labs was a continuation of earlier work of

with fellow Bell Labs scientist Ralph Hartley, Shannon began by stripping away

Any concept of “meaning” conveyed by information. In his context

The challenge the problem is more abstract. A sender wishes to send the message to a

A set of messages that could be sent to a receiver through sending symbols from an established

A channel’s alphabet can be identified by its. The aim is for the receiver recognize which channel

message taken from the original set that the sender was thinking of. (Shannon also added

there is a chance of interference coming into the channel, which could corrupt some symbols

But we’ll leave that out for the moment.) To make things as simple as we can,

Shannon further reduced the symbol alphabet down to two options:

Zero or one. In the end within this framework communication is

Reduced to the game of A sender selects a message from a widely-known list of messages that could be sent and then transmits an array of ones and zeros

on a channel that is that is monitored by the receiver which then tries to determine the channel.


Prior to Shannon, Ralph Hartley had already discovered something.

It’s a bit like this as the best method to think about the transmission

information. However, Shannon added an additional variation: in many instances it is possible that a sender may be

More likely to select certain messages more than other ones, and this could assist to improve

sender communicates using less symbols per. Imagine, for

for instance, an individual sender transmits characters from the English alphabet.

as part of a larger part of a larger. If the initial two letters you send in the message are “t” and “h,” it is

This greatly limits the type of letter that will be delivered the next time. The likelihood,

such as, for instance, that the sender’s next message “x” or “q” or “z” is zero. But

The probability that the sender is on track to send “e” is quite high. (Like

His more well-known British cousin in the history of computing pioneers,

Alan Turing, Shannon had worked on breaking codes during World

War II, and therefore was likely to have had a good understanding of the notion that certain

Letters are more frequent than other.)

Shannon claimed in this case in this case, the sender and receiver are

trying to determine beforehand the rules of how they will be mapped out

letters to symbols and letters, the protocol3

the ideas they come up with must be considered

These varying probabilities, since this could permit them in general, to run away

by using with fewer symbols for communication.

To make this notion more concrete, think about an example.

You’re in charge of observing the meter that is measuring an vital piece of information

of the equipment. The meter is equipped with an adjustable dial that can hold 256 numbers that vary between

-127 to 128. The chief engineer would like an periodic update of the meter readings every day

ten minutes. Since she is in a different place, you can set up an

Telegraph wire, so you can transmit this information via binary

Code of dots and dashes, which prevents your from being required to to find her

Person who delivers the person to deliver the report.

In order for this plan to be successful both of you must first come to an agreement on an

method to encode the readings of your meter. The easiest procedure to follow is

It would be to convert every one of the 256 meters readings into a distinct sequence

dots and dots and. Maybe, for instance the reading -127 is communicated as

dot-dot-dot-dot-dot-dot-dot-dot, while a reading of 16 is transmitted as

dash-dot-dash-dot-dot-dash-dash-dot, and so on. Some simple math (28


The 256) informs our that we have the 256 sequences of 8 dots and

dashes, which means you’ll be able create a distinctive pattern for each meter that you can think of.


This protocol requires you to send eight telegraph symbol for

each meter reading. Let’s say the objective is to limit the amount of meters you take.

symbols that you must send to send the messages, as the telegraph button is a pain to use and can cause injury

your hands. This is the moment your hand, as per Shannon the advice is to consider taking

take into account the probabilities of take into account the probabilities of the. In this case, let’s

Assume that you are aware that the meter is nearly always going to read zero since you’re reading this

is the operating condition of the machine that is that is being is being monitored. If it shows

Something different, that suggests there’s a problem and the root of the problem is

extremely very. For a more precise example consider that you anticipate the meters to be

Read zero 99 percent of the time.

The engineer and you may have a different view on the more specific

protocol. If you send only one dot, there is no reading. If you

Send a dash. This indicates that the reading isn’t zero, and you’ll have to follow this

dash that has eight symbols that corresponds to the nonzero reading specific to it.

you’re measuring. Note, using this new method, in the event of a catastrophe, you’re

Sending more symbols than the standard protocol, in order to get an unzero reading

the new protocol calls for nine symbols be sent (the dash, followed by an

Eight-symbol pattern) and the simple protocol requires just eight

symbols. However, in the ideal scenario the new protocol needs only one symbol

Comparing eight to the basic option. How can you tell the difference between the prices

Which of these two scenarios are more likely? Shannon suggests using the probability specifics

to calculate an average price. We compute an average of the number of symbol

per message in our brand new protocol, it is like this: .99 x 1 + .01 9 equals 1.08. In other words,

In other words, if you take the average of the amount of symbols you transmit per measurement

for a long time, it’ll work out that you’re sending slightly

More than one symbol for each message which makes this new protocol extremely

more efficient in time as compared to the original protocol.4

This was the main idea behind Shannon’s framework for information theory:

clever techniques that take into consideration the structure of information being

The information communicated is much more effective than non-informed strategies. (This

isn’t the only contribution to information theory. Shannon’s paper was also

demonstrated how to calculate the highest performance that could be achieved for a particular

information source that revolutionized the method engineers considered

Reducing interference from noise making high-speed electronic

Digital storage and communication are both possible.5

) Without these knowledge,

Something as simple as downloading a film from iTunes may take time.

many days instead of just only a few minutes, and the photos that make up

Your Instagram feed could take an hour to be displayed instead of the

minutes we’ve grown accustomed to.

These same concepts are applicable to digital communications. Soon after

The seminal paper of Shannon in 1948 began to circulate among scientists and engineers alike.

A variety of fields have recognized the general value in his system.

Information theory started appearing in various contexts, which were quite different from

The world of digital files and computers all the way to linguistics,

human eyes, to the knowledge of the nature of life itself (biologists discovered that

DNA is an efficientShannon-style, Shannon-like information

protocol). Now, we will add a new area to Shannon’s framework where Shannon’s framework

gives insight on coordination within the office.

In a typical workplace, a variety of parties have to talk with each other.

Another discussion on various issues, settling an appropriate time to meet,

determining the next step of an ongoing project, or answering the client’s question,

giving feedback on the idea. These coordination activities are organized

through rules. These rules are often implicit, as they establish norms that are

They’re not written down everywhere, and often these are more official.

Take, for instance, an unassuming consulting company that frequently receives

solicitations from potential clients require evaluation to determine the best option for them.

could be worth exploring as a emerging business opportunities. If the company is active

Hive mind workflow, then their implicit guideline for deciding what to do to

These requests could be a simple way to start an email conversation with the

the team members involved and hope to come to an agreement. A

More formal rules, in the other hand, could be to meet every Friday

early in the morning to go through the week’s needs together and make a decision right there

the ones to follow and who will leading role. If explicit or explicit

formal, a lot of office activities are organized by a certain set of guidelines. In

In honor of Shannon In honor of Shannon, let’s call them Rules coordination collections


Shannon’s information theory framework shows us that, for a given

The method you select is important, since some protocols cost more than others. In

classic knowledge theory. The value of a specific protocol is the cost of the average

The number of bits that you will need to send in order to finish the job, just like the amount of bits you must transmit to complete the task.

Simple meter reading examples taken from the above. A method which uses less bits

On average, it is superior to one that utilizes more. When evaluating coordination

Workplace protocols, however, we’ll need more sophisticated

Cost-conscious ideas.

Cost could be quantified for instance by calculating cognitive cycles.

that describes the extent that a protocol sifts your focus. To

To be exact, and we could follow in the footsteps of the RescueTime researchers.

The discussion in Part 1 was discussed and break down the workday into five minute buckets. To

We measure the cognitive cycle cost of a particular coordination process to determine the cognitive cycle cost associated with a specific coordination procedure.

Check the number of buckets where at least some effort was made

that are devoted to the coordination. We will continue to work with our firm of consultants

situation, the hyperactive hive mind method to evaluate new clients

Requests could result in several dozen emails back and forth and each

message that corrupts another five-minute bucket, resulting in an overall

cognitive cycle costs. Meeting protocols, in contrast, only requires one

each week. In the event that these meetings run for around thirty minutes.

minutes, and the protocol is corrupted for only about six of these buckets each week.

which makes it less expensive in this way.

A different cost to consider when evaluating workplace coordination

Protocols are a source of an inconvenience. If a protocol causes prolonged delay for the user, it could be a source of frustration.

to get critical information, or require extra effort from the

either the receiver or sender or causes an opportunity that is missed, the result is

inconvenience. In the interest of this experiment let’s suppose that we

There is a numeric scale to measure the inconvenience (actual

The numbers aren’t that important in this case). We’re back to our consulting company

For instance, the hive mind strategy is probably better at this

Inconvenience scale in comparison to the protocol of weekly meetings such as

You must wait until an upcoming meeting prior to replying to a potential customer

It could be perceived as a sluggish delay. In certain cases it could be interpreted as a long delay.

could lead to loss of business.

Shannon shows us that we must pay close focus on these costs

and be open to playing with our protocols in order to discover ways to make them more balanced

optimally. In our case our scenario, high cognitive cycle price for the brain of the collective

The procedure for handling requests from clients seems to be a bit cumbersome protocol for handling client requests is not feasible, even though it’s a good idea.

score well for scores well on. The alternative is the weekly meetings.

The protocol scores highly on the cognitive cycle cost and explore methods to

lessen the irritation. For instance you can use the following suggestions to

Standard operating procedure: When the client’s request for a new one is received the person who is

responsible for the monitoring of that inbox, immediately sends a response to the inbox immediately and promptly sends a reply to

potential clients to thank the client for his interest in the matter and promising to respond

within a week, reducing the chance that the client is in a state of discontent

the delay. It’s possible that a potential customer could be turned off by

Response, however, given the prompt response to the initial email and the clear expectations, this

worst-case scenario is made rare. This technique slightly increases the likelihood of the worst-case scenario.

cognitive cycle costs, since everyone now needs to quickly respond to every

the message that is received, but the cost of this message is still low compared with the other messages.

created by the hive mind protocol, which starts an extensive thread to

each new potential client. On average the hybrid protocol appears to have

A lower price than any of the alternatives and likely to be the best option.

is the best option for a right firm to consult with.

Our natural instinct when it comes to the working environment is to worry about various aspects.

Like worst-case scenarios, how can we keep terrible things from ever happening?

happening? Or to choose the convenience of easy (but expensive) procedures

to more difficult (but to more finicky but) to more finicky (but optimized). The theory of information

The current revolution has taught us that our instincts should not be taken seriously. Be sure to

Create the process with the lowest average expense, even if not the most cost-effective.

It is a natural option at this time since the future performance gains could be